Most common questions and their answers.

1. How do I place a order?

All orders are placed electronically, just follow the easy check-out procedure on each product you choose. You may mail in your order. It will take approximately 14 more business days to receive your order and clear the check. We do not accept cash. The 14 days are in addition to the 10 days if order is placed online (electronically). We do not accept phone orders.
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2. What type of payments you accept?

On all online orders we accept Master Card, Visa Card and Discover Card. On mail-in orders we accept checks only.
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3. After I placed my order, when and how will you ship my order?

Please allow 10 business days for orders to be processed and shipped out as all items are not in stock and are especially made for you. To keep shipping cost at a minimum to our customers, we have switched to USPS Priority, which in most cases delivers within 1 to 4 business days within the lower 49 States. Shipments (their cost and length of delivery) to Alaska, Hawaii, Costa Rica and foreign countries vary - contact us by e-mail for more detailed information. In rare cases, where items are not in stock (unavailable) and therefor on 'backorder', we will contact you within 48 hours with anticipated shipping dates.
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4. Are you charging for shipping, special orders or back orders?

For all orders of $85.00 or more, shipping is FREE. For orders under $85.00 and regardless how many items are in a single shipment, your Standard shipping fee is $7.50. There are no extra charges for special orders or back orders. However, if more than 1 item is ordered and because a particular item is not available until later, and you instruct us to have items shipped separately, each shipment will require a flat shipping fee of $7.50. If each item is over $85.00, shipping is FREE. Overnight and Special Priority shipments are $30.00, regardless of amount of purchase.
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5. Do you have a cancellation policy?

Due to the speed of which we process orders, once a order is placed, it cannot be cancelled unless we are notified within 24 hours. A $15.00 Cancellation Fee will be deducted from your on-line payment.
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6. Can I return the item(s) I ordered from you?

Please refer to our Policies link on the left site of this page.
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7. What are the different veil lengths and how do I choose?

There are seven veil lengths available: Shoulder, Elbow, Waist, Fingertip, Knee, Floor, Chapel length, Cathedral #1 and Cathedral #2. To get a better picture of the differences in the veil lenght, click on our Veil Sizing Chart link on the left site of page.
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8. Can I order my veil in different edgings? And in what colors are these edgings available? 

All of our veils can be ordered with the following edges: Cut, Corded (pencil), Filament, Rattail, Soutache, 1/8" Ribbon, 3/8" Ribbon, 7/8" ribbon, 5/8" Sheer ribbon, Pearl, Rhinestone or Lace. The corded (pencil) and rattail edges come in 17 different colors. To view all of the colors and edgings, refer to our Edging/Color link on left site. These veils can normally be made and sent to you within 10 business days after the date of your order.
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9. How are your bridal crowns and tiaras made?

Our tiaras are made from precious crystals, glass bugle beads, rhinestones, beads and pearls in various sizes and available with many color accents. They are fashioned into metal crowns and bands which are available in silver or gold.
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10. What is your veiling made off?

We use the best quality Bridal Illusion in our production. For special orders we offer Chiffon in 45" width. Many of our veils are embellished with various patterned embroideries and trims, hand sewn and crafted with our premium beads, pearls and crystals.
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11. What is a blusher?

A blusher is the top layer of any veil brought forward to cover your face during the ceremony. In order to have a blusher, your veil must have at least two layers (2-Tier veil). 
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12. How do I get wrinkles out of my veil?

Veils usually become wrinkled in transit. Happily, it's very easy to remove wrinkles from your veil. Simply hang your veil up for a day or two, and the wrinkles should fall right out on their own. If you have a few stubborn wrinkles, hang the veil in the bathroom (but not in the shower itself!) and take a hot, steamy shower. By the time you're done, your veil should be wrinkle-free. We do not recommend ironing your veil. Tulle is very delicate and may melt or burn.
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13. What are your veil colors and how do they differ from each other?

White - It is a true stark white. Choose with all your white wedding gowns.
Ivory - Is much creamier than diamond white. Choose ivory with any gown labeled ivory by the manufacturer.
Diamond White - Often also referred to Pearl, Candle light or Off-white, is a slightly creamy shade closer to white than ivory. Since today's ivory gowns are often a very light ivory, diamond white veils are a recommended match.
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14. What is the difference in veils between 54", 72" and 108"?

The 54"and 72" veil have less gathers of veiling and are very sheer.
The 108" veil has more gathers of veiling and is harder to see through.
With other words: on the 108" veil is 50% more veiling gathered onto the same headpiece (tiara, band or comb) making the veiling much fuller.
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